We're pet owners ourselves. Every product in our store is handpicked by an owner who genuinely cares about what goes on. If we wouldn't use it with our own pets, it doesn't make the cut. You can learn more about our story here.

Every product is carefully selected before it reaches our store. We only carry items we'd trust with our own animals, and we stand behind every purchase with a 30-day hassle-free returns policy.

Yes. We offer free shipping on all orders all across Australia with no minimum spend required. You can find more details in our Shipping Policy

Here are the delivery times:

• Orders are processed within 1–2 business days.
• Transit typically takes 3–7 business days
• Total estimated delivery time of 4–9 business days.

Yes. Every order includes tracking. Once your order is dispatched you will receive a tracking number by email, and you can follow your shipment at any time via our Order Tracking page.

We offer a free 30-day returns policy on all orders. Items must be unused, unmodified, and returned in their original packaging with all accessories and tags included. You can find our full Return & Refund Policy Here.

No. We do not charge any restocking fees. You can find more details in our returns and refunds policy

If your order arrives damaged, defective, or incorrect, we will cover all return shipping costs and arrange a full refund or replacement at no extra cost to you. You can find more in our terms of service

Order cancellations must be requested within 24 hours of purchase. Email us at Info@pawsandpetsco.com with your order number and we will take care of it.

You can reach us at Info@pawsandpetsco.com. Our team is available Monday to Friday, 9:00 AM – 5:00 PM AEST, and we aim to respond within 1–2 business days.